Terms of service

Terms of Service
Last updated 25 FEB 2026

 

1 Introduction

1.1 Purpose Statement: These Terms of Service establish the rules for using our services and this Website (https://www.fleurcottage.com.au).

1.2 This Website and the goods and services we provide to users is in accordance with law and in accordance with our following policies which are available for you to read on this Website: Privacy Policy, Shipping Policy, Returns & Exchanges (AKA Return and Refund) Policy.

1.3 Acceptance Clause: By using this Website, you agree that you have read, understood and will abide by these Terms of Service and our Privacy Policy, Shipping Policy and Returns & Exchanges Policy which are available for you to read on this Website.

 

2 User Rights and Responsibilities

2.1 User Conduct: Users are expected to engage in respectful and lawful behavior on this Website. This Website must be used in accordance with all applicable and governing laws, rules and regulations, both Australian and internationally. Violations may lead to consequences as outlined in Section 7.

2.2 Account Security: Protecting your account is crucial. Users are responsible for maintaining the security of their accounts and passwords, contributing to the overall safety of our digital community. You are responsible for the activities carious out under your account.

3 Service Description & Use and Access of this Website

3.1 Overview of Goods and Services: At https://fleurcottage.com.au, we sell a variety of goods including but not limited to commercial and hand-made or hand-dyed yarn, fabric, craft supplies, books, stationery and products and wares for home, garden and skin/hair/body. Some of these goods are only available in-store or through the click and collect payment method, and this will be reflected on the relevant item’s page. Some goods may only be delivered to you via digital means. Occasionally, we may offer services such as classes or workshops which are purchased through this Website, and attended at a physical location or delivered to you via digital means.

Goods delivered via digital means may include, but are not limited to, digital products such as PDF patterns or video tutorials/workshops and other similar goods. Digital goods will be clearly labelled as such on this Website. When you purchase digital goods, no physical product will be supplied to you unless stated otherwise.

Goods and services offered are entirely at our discretion and may change without notice.

Goods and services offered on this website must be paid for in full prior to order fulfillment and supply unless otherwise agreed in advance.

We reserve the right to modify or discontinue goods and/or services for improvement or other reasons at our discretion.

3.2 Website content and accuracy: We make every effort to ensure that content on this Website including, but not limited to, product photographs, descriptions and availability is as accurate as possible and up to date. You agree to purchase any goods and/or services on this Website at your own risk.

We are happy to help you if you would like extra information or advice on colours or products.

Manufacturer joins in yarn are not considered a defect and we will not refund or replace yarn with joins (unless you believe there to be excessive joins in which case we would ask that you contact us). Some skeins may have no joins whilst others may have several, dependent on manufacturer.

Every effort is made to photograph items to reflect colours as accurately as possible. Variations in device calibrations and screens may cause photographs to appear differently across devices, and as such, photographs may not appear to exactly match the physical product.

Any item that has been hand dyed or hand made, whether by us or by the manufacturer, will have slight variations from the image. Such variations are normal, unavoidable and not considered a defect.

3.5 Links to External Websites: This Website may contain links to external websites. We do not have any control over any external websites or their policies. We cannot accept legal or other liability concerning your use of any external websites. By clicking on links to external websites, you accept that you do so at your own risk.

3.7 Information collection: When you access our website, we may collect information about you as outlined in our Privacy Policy and in accordance with laws. Please read our Privacy Policy for further details.

 

4 Payment Terms

4.1 Payments: All prices on our website are in Australian dollars. Users agree to pay the specified fees for our goods and services. Payment methods accepted include most Australian and internationally issues chip & PIN or swipe & PIN cards, Apple Pay, Google Pay, Shop, American Express and Afterpay, ensuring a straightforward financial transaction process.

 

4.2 Billing Policies: Billing occurs when you choose to purchase an item(s) through any of the payment methods accepted on our website. We do not routinely hold unpaid goods and any decision to do so is entirely at our discretion.

 

5 Privacy Policy Integration

5.1 Data Handling: We handle user data as outlined in our Privacy Policy, respecting user privacy and complying with data protection regulations.

5.2 Cookies Usage: We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

 

6 Intellectual Property Rights

6.1 Ownership Statement: Fleur Cottage retains ownership of all intellectual property on this Website. This Website is owned and operated by Fleur Cottage.

 

7 Termination and Suspension

7.1 Grounds for Termination or Suspension: We may terminate accounts at our discretion and at any time for any reason, and for behaviour that is unlawful, abusive, harassing, defamatory, fraudulent or in any other way inappropriate or in any other way violates the intended use of this Website.

7.2 Consequences of Termination or Suspension: We reserve our right to refuse service to terminated and/or suspended accounts, parties or individuals.

 

8 Dispute Resolution

8.1 Resolution Methods: Disputes will be resolved on a case-by-case basis in accordance with our terms and conditions policy, privacy policy, shipping policy, returns & exchanges policy and as required by law, ensuring a fair and efficient conflict resolution mechanism. Contact details are provided at the bottom of these Terms of Use. Please contact us if you wish to raise a dispute.

 

By using this website, https://fleurcottage.com.au, you acknowledge that you have read and agreed to these Terms and Conditions.

 

Contact

Fleur Cottage

1/32 Bridge St, Richmond, Tasmania, 7025

0401 195 881

fleurcottage@outlook.com