Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. When purchasing a pre-order or subscription, you are agreeing to pay the full amount as indicated upfront, and you are consenting to our shipping policy and returns & exchanges policy. As outlined in such policies, we do not offer refunds on pre-orders for change of mind, however we will happily exchange for store credit when you follow the returns procedures and rules as outlined in the policy.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. 

If you are purchasing a combination of pre-order items and in-stock items in one transaction, your parcel will be shipped to you once all items are in-stock. If you wish to receive in-stock items now, and pre-order items when they arrive in-store, you must purchase pre-orders and in-stock items as two separate transactions.