FAQs

1. When is Fleur Cottage open? Can you open by appointment?

Fleur Cottage is open with seasonal hours as advertised on our website or Google Profile. We're delighted to open by appointment if we're available. Letting us know in advance will help us coordinate our schedule.

2. Can our craft group / tour visit Fleur Cottage?

Yes! We welcome craft groups and tours. A heads up is appreciated but certainly not a requirement.

3. How long does shipping take?

We lodge most orders within 24 hours, but please allow 1 - 3 days for us to process your order. See our shipping policy for further details.

4. How do I return something?

We will issue store credit for change-of-mind returns within 7 days of purchase or delivery, provided the item aligns with our returns policy. We offer a 30 days exchange on yarn. See our returns and exchanges policy for futher details.